Terms of service

Last Updated: March 6, 2026  |  Effective Date: March 6, 2026

Welcome to Critter (the “Service”). These Terms of Service (these “Terms”) are a legal agreement between you (“you” or “User”) and Crittersoft Limited, a New Zealand company (“Company”, “we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization (such as your employer), you represent and warrant that you have the authority to bind that organization to these Terms, and “you” and “User” will refer to that organization.

Your access to and use of the Service is also conditioned on your acceptance of and compliance with our Privacy Policy, which describes our policies and procedures on the collection, use, and disclosure of your personal information.

1.1 “Account” means the registered organisational account for accessing and using the Service.

1.2 “Content” means any text, data, information, software, graphics, photographs, videos, audio, or other materials.

1.3 “Customer Data” means any Content that you or users under your tenancy upload, submit, post, transmit, or otherwise make available through the Service, including but not limited to critical risk-related data.

1.4 “Service” means the Critter software-as-a-service platform, including all features, functionality, and content provided by Company, designed for use in the critical risk management domain.

1.5 “Subscription Plan” means the specific pricing plan and feature set selected for the tenancy/organisation Account.

1.6 “Tenancy” or “Organisation” means the single business entity, company, or organisation associated with one Account, regardless of the number of individual users who access the Service under that tenancy.

1.7 “Tenancy Administrator” means the user who initially creates the Account or is later designated as such, and who has administrative privileges over the tenancy, including (without limitation) the ability to invite and manage other users, assign roles, and control settings for the organisation’s use of the Service.

1.8 “Intellectual Property Rights” means all patent rights, copyright rights, trademark rights, trade secret rights, and any other intellectual property rights recognized in any country or jurisdiction in the world.

2.1 Age Requirement. You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

2.2 Legal Capacity. You must have the legal capacity to enter into a binding contract. If you do not have such capacity, you may not use the Service.

2.3 Compliance with Laws. You must comply with all applicable laws and regulations in your use of the Service, including but not limited to critical risk management and health and safety legislation.

2.4 Prohibited Jurisdictions. The Service is not available in countries subject to U.S. export restrictions or sanctions, including Cuba, Iran, North Korea, Syria, and Crimea.

3.1 Account Creation. To access the Service, the initial user must create an Account by providing accurate, current, and complete information, including full name, email address, and password.

3.2 Accurate Information. You agree to update such information to keep it accurate, current, and complete.

3.3 Account Security. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. Notify us immediately of any unauthorized use.

3.4 Tenancy Administrator. Upon successful Account creation, the initial user becomes the Tenancy Administrator for their organisation. The Tenancy Administrator has the ability to invite other members of their organisation to create individual user accounts under the same tenancy, assign permissions, and manage tenancy-level settings. The Tenancy Administrator is responsible for ensuring that all invited users comply with these Terms and for all activities conducted under the tenancy.

3.5 Account Termination for False Information. We reserve the right to suspend or terminate your Account if any information provided is inaccurate, false, or incomplete.

3.6 Payment Method. Payment for your Subscription Plan will be made monthly, or for such other period as may be made available by us from time to time, by way of a registered credit card that you provide during the sign-up or Account management process. You authorise us (or our payment processor) to charge your credit card (or any other payment method we may make available) for all applicable fees on a recurring basis until your subscription is cancelled.

3.7 Payment Processor. Your credit card details and payment information are collected and stored securely by Lemon Squeezy (a Stripe company), our third-party payment processor. We do not directly store your full credit card details.

4.1 One Account per Tenancy. There is one Account and one Subscription Plan per tenancy/organisation, irrespective of how many individual staff members or users from the tenant organisation join and use Critter under that tenancy. All users invited by the Tenancy Administrator access the Service under the same organisational Account and Subscription Plan.

4.2 Subscription Plans. We offer various Subscription Plans with features tailored to critical risk management. Current plans and pricing are available on our pricing page and are associated with the tenancy, not individual users.

4.3 Billing and Payment. Subscriptions are billed in advance according to the billing period selected (monthly or otherwise). Your subscription will automatically renew unless cancelled. You authorise recurring charges to your registered payment method.

4.4 Price Changes. We reserve the right to alter pricing plans at any time, with changes taking effect at the start of your next billing cycle after at least 30 days’ prior notice. If you do not agree, you may cancel your subscription.

4.5 Taxes. We will charge and collect any taxes relevant to your jurisdiction that apply to the fees for the Service. Such taxes will be added to and included in the amounts charged to your registered payment method.

4.6 Refunds. All fees are non-refundable except as required by law.

4.7 Late Payment. Failure to pay may result in suspension or termination of your Account.

5.1 License Grant. Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal purposes in the critical risk management domain.

5.2 License Restrictions. You may not copy, modify, reverse engineer, rent, sell, or use the Service to build competitive products. You may not use the Service in violation of laws, to send spam, or to gain unauthorized access.

5.3 Third-Party Services. The Service may integrate with third-party services (e.g., Microsoft Azure for data storage, Lemon Squeezy for payments). Your use is governed by their terms.

6.1 Customer Data Ownership. You retain ownership of your Customer Data.

6.2 License to Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your Customer Data to provide and improve the Service.

6.3 Lawful and Relevant Customer Data. You represent and warrant that all Customer Data you upload or submit is lawful and relevant to the legitimate conduct of your business or operations. You must not upload, store, or transmit any Customer Data that is illegal, infringing, defamatory, obscene, fraudulent, or otherwise violates any applicable law or third-party rights.

6.4 Data Storage. Customer Data will be stored in Microsoft Azure data centers. We employ commercially reasonable security measures to protect Customer Data, but you are responsible for ensuring your use complies with applicable data protection laws.

6.5 Critical Risk Management Compliance Disclaimer. You are solely responsible for ensuring that your use of the Service complies with all relevant critical risk management, health and safety legislation, regulations, and standards applicable to your jurisdiction and operations. The Service is provided as a tool only, and Crittersoft makes no claims, representations, or warranties that use of the Service will ensure, support, or guarantee your compliance with any critical risk management or health and
safety laws or regulations. You agree to indemnify us against any claims arising from your non-compliance.

6.6 Sensitive Data. Do not use the Service to process sensitive personal data (e.g., health data under applicable privacy laws) unless you have confirmed compliance requirements with us in advance. We are not responsible for your handling of such data.

6.7 Backup Responsibility. You are responsible for backing up your Customer Data. We are not liable for loss or corruption.

7.1 Service Ownership. The Service and its content (excluding Customer Data) are owned by us or our licensors and protected by Intellectual Property Rights.

7.2 Trademarks. Crittersoft and related marks are our trademarks. Do not use without consent.

7.3 Feedback. You grant us a perpetual license to use any feedback you provide about the Service.

8.1 Prohibited Activities. You may not use the Service for illegal activities, abuse, spam, security violations, IP infringements, malicious code, misrepresentation, or resource abuse.

8.2 Enforcement. Violations may result in warnings, suspension, termination, content removal, or reporting to authorities.

9.1 Termination by You. Cancel via Account settings or by contacting us. Access continues until the end of the billing cycle; no refunds.

9.2 Termination by Us. We may terminate for violations, non-payment, legal requirements, or if we discontinue the Service (with 30 days’ notice).

9.3 Effect of Termination. License ends; we may delete data.

9.4 Survival. Sections on IP, disclaimers, liability, indemnification, disputes, and general provisions survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE UPTIME, SECURITY, OR ACCURACY, ESPECIALLY REGARDING CRITICAL RISK MANAGEMENT COMPLIANCE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF SUCH POSSIBILITY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRIOR TO THE CLAIM.

You agree to indemnify, defend, and hold us harmless from any claims arising from your use of the Service, violation of these Terms, infringement of third-party rights, or non-compliance with critical risk management or health and safety laws.

13.1 Governing Law. These Terms are governed by the laws of New Zealand, without regard to conflict of laws principles.

13.2 Arbitration. Any disputes arising out of or in connection with these Terms shall be resolved by binding arbitration in Wellington, New Zealand, in accordance with the Arbitration Act 1996 (or any successor legislation), except that we may seek injunctive or other equitable relief in any court of competent jurisdiction.

13.3 Class Action Waiver. Disputes must be brought individually; no class actions or representative proceedings are permitted.

We may update these Terms with notice via email or the Service. Continued use constitutes acceptance. If changes materially affect your rights, you may terminate.

15.1 Entire Agreement. These Terms constitute the entire agreement, superseding prior agreements.

15.2 Severability. If any provision is invalid, the remainder remains enforceable.

15.3 Waiver. No waiver of any term is effective unless in writing.

15.4 Force Majeure. We are not liable for delays due to events beyond our control.